Frequently Asked Questions

General Questions

What is Bitcoin?
What are Altcoins?
Where can Bitcoin be purchased?
How do I create a Bitcoin wallet?
Is ID needed to verify my account?
How long till support responds to my ticket?
How is your "99.9% uptime guarantee" posible?
Is your service compatible with mobile devices?
Do I have to be online to keep mining?
Is there a store front to visit?
What are your business hours?

Purchases & Withdrawals

How do I add funds to my account?
How do I withdraw earnings?
Are my funds secure?
How long does a withdrawal take?
How are payouts from miners handled?
When will my purchase invoice confirm?
What is the minimum withdrawal amount?
What payment methods are accepted?
Are there fees when withdrawaling?


How do I confirm my e-mail address?
I forgot my password, how can I recover it?
Do you support Two-Factor Authentication?
How do I enable Two-Factor Authentication?
How do I deactivate my Two-Factor Authentication?
How do I change my e-mail address?
How do I create a new account?
How can I delete/deactivate my account?
I think my account was hacked or stolen!?

Cloud Mining

How do I start mining?
What is cloud mining?
Why not buy my own equipment?
How frequently will I receive my payouts?
What is my expected return on investment?
What does the maintenance fee consist of?
Where are your mining facilities located?