Frequently Asked Questions

General Questions

What is Bitcoin?
What are Altcoins?
Where can Bitcoin be purchased?
How do I create a Bitcoin wallet?
Is ID needed to verify my account?
How long till support responds to my ticket?
How is your "99.9% uptime guarantee" posible?
Is your service compatible with mobile devices?
Do I have to be online to keep mining?
Is there a store front to visit?
What are your business hours?

Account

How do I confirm my e-mail address?
I forgot my password, how can I recover it?
Do you support Two-Factor Authentication?
How do I enable Two-Factor Authentication?
How do I deactivate my Two-Factor Authentication?
How do I change my e-mail address?
How do I create a new account?
How can I delete/deactivate my account?
I think my account was hacked or stolen!?

Purchases & Withdrawals

How do I add funds to my account?
How do I withdraw earnings?
What is the minimum withdrawal amount(s)?
Are my funds secure?
How long does a withdrawal take?
How are payouts from miners handled?
When will my purchase invoice confirm?
What payment methods are accepted?
Are there fees when withdrawaling?

Cloud Mining

How do I start mining?
What is cloud mining?
Why not buy my own equipment?
How frequently will I receive my payouts?
What is my expected return on investment?
What does the maintenance fee consist of?
Where are your mining facilities located?